Shipping, Refund & Warranty Policy – Smartinoo OÜ
Refund Policy
All sales are final.
Smartinoo OÜ does not offer refunds, returns, or exchanges for any reason other than approved warranty issues.
Every item is inspected and tested before dispatch to ensure customers always receive a brand-new, unused product.
Shipping Policy
Order Processing
Orders are processed within 24 hours.
Delivery Time
Estimated delivery time is 7 to 12 working days.
Delays may occur due to customs or courier operational issues.
Warranty Policy (1-Year Limited Warranty)
Smartinoo devices include a 1-year limited warranty covering:
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manufacturing defects
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internal hardware malfunctions under normal use
Not Covered
The warranty does not cover:
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accidental damage
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drops, cracks, water damage
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misuse or improper handling
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damage from unauthorized accessories or repairs
How Warranty Claims Work
To submit a claim, provide:
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order number
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description of the issue
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photos or video showing the problem
If the issue qualifies under warranty, Smartinoo OÜ will provide instructions for next steps.
Customer Responsibility
The customer is responsible for:
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all shipping costs when sending the product back for inspection
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packaging the device safely for return
Smartinoo OÜ will not reimburse shipping costs for warranty claims.
If the Warranty Claim Is Approved
Depending on inspection results, Smartinoo OÜ may:
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repair the product
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or replace it with the same model
If the claim is not approved under warranty, the customer may choose to have the device returned at their own shipping cost.
