Refund, Shipping & Warranty Policy – Smartinoo OÜ
Refund Policy
At Smartinoo OÜ, we take pride in the quality and integrity of our products. Each item undergoes a thorough inspection before leaving our warehouse to ensure it meets the highest standards.
Please note that all sales are final.
We do not offer refunds or accept returns under any circumstances. This policy is in place because we guarantee that every product shipped is brand new, unused, and has passed strict quality control.
Thank you for understanding and supporting our commitment to delivering excellence with every order.
Shipping Policy
Order Processing:
All orders are processed within 24 hours of being placed.
Shipping Time:
Please allow 7 to 12 working days for delivery. While we strive to meet this timeframe, delays may occasionally occur due to courier issues or customs processing—factors that are beyond our control.
We appreciate your understanding and cooperation.
Warranty Policy
All Smartinoo products are covered by a 1-year limited warranty from the date of purchase.
This warranty covers manufacturing defects and hardware malfunctions under normal use.
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To make a warranty claim, you must provide proof of the issue (such as photos, videos, or detailed description).
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Once your claim is reviewed and approved, we will send you instructions on how to return the product.
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The customer is responsible for shipping costs when returning the product for warranty service.
If the issue is verified under warranty, Smartinoo OÜ will, at its discretion, provide a repair, replacement, or exchange.
This warranty does not cover accidental damage, misuse, or unauthorized modifications.
